Shipping, Delivery & Installation Policy

Last Updated: September 2026

At Excellence Air Curtain, we aim to provide reliable delivery and professional installation services for our customers across the Kingdom of Saudi Arabia.

1. Shipping & Delivery

We deliver our products to eligible locations within the Kingdom of Saudi Arabia.

Delivery arrangements depend on:

Product availability

Customer’s delivery location

Product size and quantity

Installation requirements

Availability of delivery services

After your order is confirmed, our team may contact you to confirm your delivery address and preferred delivery arrangements.

2. Delivery Time

Estimated delivery times may vary depending on the product and delivery location.

The expected delivery timeframe will be communicated to the customer after the order has been reviewed and confirmed.

Delivery may take longer due to circumstances outside our reasonable control, including transportation delays, weather conditions, public holidays, or other unexpected circumstances.

3. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

Building number

Street name

District

City

Postal code

Contact telephone number

Any additional delivery attempt or costs resulting from an incorrect or incomplete address may be communicated to the customer before proceeding.

4. Receiving Your Order

Customers are requested to inspect the package and product upon delivery where reasonably possible.

If the product or packaging appears damaged, please notify our delivery or customer service team as soon as possible and provide photographs or other relevant evidence.

If you receive an incorrect or damaged product, please contact us before using or installing the product.

5. Installation Services

Where installation is included with your order or separately requested, our team will coordinate an appropriate installation date with you.

Installation services may include:

Site assessment where required

Positioning of the air curtain

Mounting and installation

Electrical connection where included within the agreed scope

Basic testing after installation

The exact installation scope depends on the product and the requirements agreed with the customer.

6. Installation Requirements

Before installation, the customer should ensure that:

The installation location is accessible.

The required installation area is ready.

Suitable electrical power is available where required.

Any necessary permissions or building approvals have been obtained.

The installation area is reasonably safe and accessible for the installation team.

Additional construction, electrical, civil, structural, or modification work outside the agreed installation scope may incur additional charges.

7. Installation Delays or Rescheduling

Installation appointments may need to be rescheduled due to:

Customer availability

Site accessibility

Unprepared installation location

Weather or safety conditions

Availability of required materials or equipment

Other circumstances beyond our reasonable control

Our team will communicate with the customer to arrange another suitable appointment where necessary.

8. Delivery and Installation Charges

Delivery and installation charges may vary depending on:

Product type

Order quantity

Delivery location

Installation requirements

Site conditions

Any applicable additional charges will be communicated to the customer before the relevant service is carried out.

9. Products Requiring Special Installation

Some air curtains or related equipment may require specific installation conditions, electrical requirements, mounting arrangements, or professional installation.

Customers should not modify or install such products contrary to the manufacturer’s instructions or agreed installation requirements.

10. Damage During Delivery or Installation

If a product is damaged during delivery or installation due to circumstances attributable to Excellence Air Curtain or its authorized service provider, we will review the matter and provide an appropriate solution in accordance with applicable warranty and consumer-protection requirements.

Damage caused after delivery or installation through misuse, unauthorized modification, accidents, or improper handling may not be covered.

11. Customer Responsibility

Customers are responsible for providing:

Correct delivery information

A suitable installation location

Safe and reasonable access to the site

Accurate contact information

Any required building or property permissions

12. Contact Us

For questions regarding shipping, delivery, installation, or your order, please contact us:

Excellence Air Curtain
Building No. 4685, Nahidah Street
Wadi Al Baidh Road
Postal Code: 47915
Saudi Arabia

Email: contactexcellence.ac@gmail.com
Phone: +966 55 822 7116
Phone: +966 59 1635 349