Privacy Policy

Last Updated: September 2026

At Excellence Air Curtain, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or purchase our products and services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Full namecontactexcellence.com

Phone number 966 55 822 7116

Email address contactexcellence.ac@gmail.com

Billing and delivery address

Order and purchase information

Payment-related information required to process your transaction

Information you provide when contacting our customer service

Technical information such as IP address, browser type, device information, and website usage information

We aim to collect only the personal data necessary for the relevant purpose. This is consistent with Saudi PDPL principles concerning purpose limitation and data minimization.

2. How We Collect Your Information

We may collect personal information when you:

Create or submit an order

Complete a checkout form

Request information about our products or services

Submit information through forms on our website

Browse or interact with our website

Where required, we will provide appropriate information about the collection and processing of your personal data.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders

Deliver products and arrange installation where applicable

Communicate with you about your order

Provide customer support

Process refunds, returns, or warranty requests

Respond to your questions and inquiries

Improve our website, products, and services

Prevent fraud, misuse, or unauthorized activities

Comply with applicable legal and regulatory requirements

We will process personal data for specified and legitimate purposes and only to the extent necessary for those purposes.

4. Payment Information

Online payments may be processed through third-party payment gateways.

Excellence Air Curtain does not intentionally store complete credit or debit card numbers on its website. Payment information may be processed directly by the relevant payment service provider according to its own security and privacy practices.

For more information about our available payment methods, please visit our Payment Methods page.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly

Remember certain preferences

Improve website performance

Understand how visitors use our website

Improve the user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

We may share necessary personal information with trusted service providers when required to provide our products and services, such as:

Payment service providers

Delivery and logistics providers

Installation or service providers

Website hosting and technical service providers

Professional or legal advisers where necessary

Government authorities where disclosure is required by applicable law

We do not sell your personal information to third parties.

Where personal data is disclosed or processed by another party, appropriate requirements and safeguards will be considered in accordance with applicable Saudi data-protection requirements.

7. Data Storage and Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or to meet applicable legal and regulatory obligations. When personal data is no longer necessary, it will be handled or destroyed in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable laws and regulations, individuals may have rights regarding their personal data, including rights relating to:

Being informed about the collection and processing of personal data

Accessing their personal data

Requesting correction or updating of inaccurate information

Requesting deletion or destruction where applicable

Exercising other rights provided under applicable Saudi data-protection laws

To exercise a privacy-related right, please contact us using the details below. SDAIA’s guidance specifically requires privacy policies to explain data-subject rights and how those rights can be exercised.

9. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children except where permitted or required by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Excellence Air Curtain is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or data-processing practices.

The updated version will be published on this page with the revised Last Updated date.

SDAIA guidance also recommends reviewing and updating privacy notices when an organization’s processing activities change.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Excellence Air Curtain
Building No. 4685, Nahidah Street
Wadi Al Baidh Road
Postal Code: 47915
Saudi Arabia

Email: contactexcellence.ac@gmail.com
Phone: +966 55 822 7116
Phone: +966 59 1635 349