Terms of Service

Last Updated: September 2026

Welcome to Excellence Air Curtain. By accessing or using our website, purchasing our products, or using our services, you agree to the following Terms of Service.

1. About Our Services

Excellence Air Curtain provides air curtains, insect-control products, related equipment, and associated services in the Kingdom of Saudi Arabia.

Product specifications, availability, pricing, delivery arrangements, and installation services may vary depending on the product and order requirements.

2. Orders

When placing an order through our website, you agree to provide accurate and complete information.

After an order is submitted:

We may contact you to confirm the order.

Product availability will be verified.

Delivery and installation details may be confirmed with you.

We reserve the right to contact you if additional information is required.

An order may be cancelled or adjusted where necessary due to product availability, pricing errors, technical issues, or other circumstances permitted by applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, minor differences in product appearance, packaging, dimensions, or specifications may occur where permitted by the manufacturer’s specifications or product updates.

Customers should review the product specifications before placing an order.

4. Prices and Payments

All prices displayed on our website are subject to change without prior notice, except where applicable law provides otherwise.

Available payment methods may include electronic payment methods, bank transfer, or Cash on Delivery where offered.

Payment transactions may be processed through third-party payment providers. Customers must provide accurate payment and billing information.

5. Delivery

We arrange delivery according to the delivery information confirmed for each order.

Delivery times may vary depending on:

Product availability

Delivery location

Order requirements

Installation requirements

External circumstances affecting transportation

Any delivery estimate provided by Excellence Air Curtain is an estimated timeframe unless specifically confirmed otherwise.

6. Installation

Where installation is included or separately requested, installation arrangements will be confirmed with the customer.

The customer is responsible for ensuring that the installation location is reasonably accessible and suitable for the agreed installation requirements.

Additional work or materials outside the agreed scope may result in additional charges, where applicable.

7. Returns, Refunds and Exchanges

Returns and refunds are handled according to our Returns & Refunds Policy and applicable Saudi Arabian laws and regulations.

For eligible return or refund requests, customers may be required to provide their order details and relevant supporting information.

Products that have been customized, installed, used, damaged, or modified may be subject to specific return conditions, subject to applicable law.

8. Warranty

Where a product is covered by a manufacturer’s or Excellence Air Curtain warranty, the applicable warranty terms will apply.

Warranty coverage may depend on:

Product type

Installation conditions

Proper use of the product

Maintenance requirements

Manufacturer’s warranty terms

The warranty does not necessarily cover damage resulting from misuse, unauthorized modification, improper installation, accidents, or other exclusions specified in the applicable warranty.

9. Customer Responsibilities

Customers agree to:

Provide accurate contact and delivery information.

Use products according to the manufacturer’s instructions.

Provide reasonable access for agreed installation or service work.

Follow applicable safety and usage instructions.

Notify us of any product issue within the applicable period.

10. Website Use

You agree not to:

Use the website for unlawful purposes.

Attempt to gain unauthorized access to our website or systems.

Interfere with website security or functionality.

Copy, reproduce, or distribute website content without permission.

Submit false, misleading, or fraudulent information.

11. Intellectual Property

All website content, including logos, text, images, graphics, product information, designs, and other materials, belongs to Excellence Air Curtain or its respective content providers and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics services, or other technology providers.

Your use of those services may also be subject to the respective third party’s terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Excellence Air Curtain will not be responsible for losses resulting from circumstances beyond our reasonable control, including delays caused by transportation, third-party service providers, technical failures, or other external circumstances.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable Saudi Arabian law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, website, or applicable legal requirements.

The updated Terms will be published on this page with a revised Last Updated date.

15. Governing Law

These Terms of Service are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be handled in accordance with the applicable laws and competent authorities of Saudi Arabia.

16. Contact Us

If you have questions regarding these Terms of Service, our products, or our services, please contact us:

Excellence Air Curtain
Building No. 4685, Nahidah Street
Wadi Al Baidh Road
Postal Code: 47915
Saudi Arabia

Email: contactexcellence.ac@gmail.com
Phone: +966 55 822 7116
Phone: +966 59 1635 349