Returns & Refunds Policy

Last Updated: September 2026

At Excellence Air Curtain, we are committed to providing high-quality products and reliable customer service. If you are not satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product, provided that:

The product has not been used or installed.

The product is in its original condition.

The original packaging, accessories, and documentation are available.

Proof of purchase or order details can be provided.

This policy is subject to applicable Saudi Arabian e-commerce and consumer-protection regulations.

2. Non-Returnable Products

Returns may not be accepted for:

• Products manufactured or customized according to the customer’s specific requirements.
• Products that have been installed, used, damaged, or modified after delivery due to customer handling.
• Products that do not meet the return conditions described above.

However, defective products or products that do not match the agreed specifications may be subject to applicable consumer rights and warranty provisions.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number
• Photos or videos showing the issue
• A description of the problem

Our team will review your request and provide the appropriate solution in accordance with the applicable warranty and consumer-protection requirements.

4. Refunds

Once a return is approved and the product has been received and inspected, we will process the applicable refund.

The refund will normally be made using the original payment method, subject to the payment provider’s processing time.

Any refund will be handled in accordance with applicable Saudi laws and regulations.

5. Return Shipping

Where a return is requested because the product is defective, damaged, incorrect, or does not conform to the agreed specifications, the applicable return arrangements will be communicated by our customer service team.

For other eligible returns, return-related costs may apply where permitted by applicable law.

6. Order Cancellation

If an order has not yet been processed or shipped, customers may contact us to request cancellation.

If the order has already been processed, shipped, delivered, or installed, our Returns & Refunds Policy will apply.

7. How to Request a Return or Refund

To request a return or refund, please contact us with:

Email: contactexcellence.ac@gmail.com
Phone: +966 55 822 7116
Phone: +966 59 1635 349

Please include your order number, customer name, contact details, and reason for the return.

8. Contact Information

Excellence Air Curtain
Building No. 4685, Nahidah Street
Wadi Al Baidh Road
Postal Code: 47915
Saudi Arabia

Email: contactexcellence.ac@gmail.com
Phone: +966 55 822 7116
Phone: +966 59 1635 349