Warranty & After-Sales Service

At Excellence Air Curtain, we are committed to providing reliable products and dependable after-sales support to our customers across Saudi Arabia.

Product Warranty

Our air curtain products are covered by a manufacturer warranty against defects in materials and workmanship, subject to the applicable warranty terms and conditions.

Warranty coverage applies only to products that have been properly installed, operated, and maintained according to the manufacturer’s instructions.

What the Warranty Covers

Manufacturing defects

Defective components under normal operating conditions

Product performance issues caused by manufacturing faults

Repair or replacement of eligible defective parts, subject to warranty terms

What the Warranty Does Not Cover

The warranty does not cover damage caused by:

Incorrect or improper installation

Misuse, negligence, or unauthorized modifications

Normal wear and tear

Accidental or physical damage

Electrical problems caused by an unsuitable power supply

Failure to follow operating or maintenance instructions

Repairs or modifications performed by unauthorized personnel

After-Sales Service

Our after-sales service team is available to assist customers with product-related questions, technical support, troubleshooting, maintenance, and warranty-related requests.

If you experience an issue with your air curtain, please contact our customer service team with your order details and product information. Our team will review the issue and guide you through the appropriate service process.

Warranty Claims

To submit a warranty claim, customers may be required to provide:

Order or invoice details

Product model and serial number

Installation details

Description of the issue

Photos or videos of the problem, when applicable

Once your claim is received, our team will assess the issue and advise you on the next steps.

Customer Support

We aim to provide prompt and professional assistance throughout the life of your product. Our goal is not only to supply quality air curtain solutions but also to support our customers after purchase.

For warranty assistance, technical support, or after-sales service, please contact our customer service team.

Excellence Air Curtain — Quality Products. Reliable Support.